An accessible website is one that allows people with disabilities to access its content and functionality without difficulty.

An accessible website allows, for example, to :

  • Navigate with a voice synthesizer and/or a Braille display (used in particular by blind and visually impaired people).

  • Customise the display of the site according to their needs (enlargement or reduction of characters, modification of colours, etc.).

  • Navigate without using the mouse (with the keyboard only, via a touch screen, by voice or any other suitable device).

For this, the site must comply with the standards in force at the time of its creation and updates.


L'Oréal undertakes to make its websites (internet, intranet and extranet), software packages, mobile applications and digital street furniture accessible in accordance with article 47 of law n°2005-102 of 11 February 2005.

This declaration of accessibility applies to the website.


State of compliance

The La Roche-Posay Thermal Centre website is partially compliant with the Référentiel Général d'Amélioration de l'Accessibilité (RGAA 4.1). The non-conformities are listed below.


Test results

 The compliance audit carried out in April 2022 by the company Atalan on the production environment reveals that 59% of the RGAA 4.1 criteria are met.

Content not accessible

 Details of non-conformities

  • Criterion 1.1
    Is there a textual alternative for each image providing information?
  • Criterion 1.2
    Is Each Decorative Image Properly Ignored by Assistive Technologies?
  • Criterion 1.3
    For each information-carrying image with a textual alternative, is this alternative relevant (excluding special cases)?
  • Criterion 1.6
    Does each information-carrying image have a detailed description, where necessary?
  • Criterion 1.9
    Is each image caption, if need be, correctly linked to the corresponding image?
  • Criterion 2.2
    For each online frame with a frame title, is the frame title relevant?
  • Criterion 3.2
    Is the contrast between the colour of the text and the colour of the background on each web page sufficiently high (excluding special cases)?
  • Criterion 3.3
    In each web page, are the colours used in the interface components or information-carrying graphical elements sufficiently contrasting (excluding special cases)?
  • Criterion 4.5
    Does each pre-recorded time-based medium have a synchronised audio description, where appropriate (excluding special cases)?
  • Criterion 6.1
    Is each link explicit (excluding special cases)?
  • Criterion 7.1
    Is each script, where appropriate, compatible with assistive technology?
  • Criterion 7.3
    Is Each Script Controllable by Keyboard and Pointing Devices (excluding special cases)?
  • Checkpoint 8.2
    For each web page, is the generated source code valid for the specified document type?
  • Checkpoint 8.6
    For each web page with a page title, is the title relevant?
  • Checkpoint 8.7
    For each web page, is each language change indicated in the source code (excluding special cases)?
  • Checkpoint 8.9
    In each web page, tags should not be used for presentation purposes only. Is this requirement met?
  • Checkpoint 9.1
    In each web page, is the information structured by the appropriate use of headings?
  • Checkpoint 9.2
    Is the structure of the document on each web page consistent (excluding special cases)?
  • Criterion 9.3
    In each web page, is each list correctly structured?
  • Criterion 9.4
    In each web page, is each citation correctly indicated?
  • Criterion 10.1
    In the website, are style sheets used to control the presentation of information?
  • Checkpoint 10.5
    In each web page, are the CSS declarations for element background and font colours used correctly?
  • Checkpoint 10.7
    In each web page, for each element that receives focus, is the focus capture visible?
  • Checkpoint 10.12
    In each web page, can the text spacing properties be redefined by the user without loss of content or functionality (excluding special cases)?
  • Checkpoint 10.13
    In each web page, is the additional content that appears when the focus or hover is applied to an interface component controllable by the user (excluding special cases)?
  • Criterion 11.2
    Is each label associated with a form field relevant (excluding special cases)?
  • Checkpoint 11.10
    In each form, is the input control used appropriately (excluding special cases)?
  • Checkpoint 11.11
    In each form, is the input control accompanied, where possible, by suggestions to help correct input errors?
  • Criterion 12.7
    Is there an escape or quick access link to the main content area on each web page (excluding special cases)?
  • Criterion 12.8
    Is the order of tabs on each web page consistent?
  • Checkpoint 13.3
    In each web page, is there an accessible version of each office document that can be downloaded (excluding special cases)?


Establishment of this accessibility declaration
This declaration was established on 21/04/2022. 


Technologies used to create the site 

  • HTML5
  • CSS
  • SVG
  • JavaScript
  • ARIA


Test environment
The content rendering checks were carried out on the basis of the combination provided by the RGAA 4.1 reference base, with the following versions

  • Firefox 98
  • NVDA 2021.3
  • JAWS 2020
  • Android Talkback 12 + Chrome 99 


Tools for accessibility evaluation

  • Colour Contrast Analyser
  • Firefox Development Tools
  • Web Developer Extension

Pages of the site that have been checked for compliance 

  • Home page:
  • Legal notice:
  • Accessibility:
  • Contact :
  • Adult dermatitis cure:
  • Anti-ageing and confidence:
  • Post-cancer:
  • Procedures and fees:
  • Practical information:
  • Book your treatment:
  • Book your skin care:
  • My basket :
  • My details :
  • Create your account :
  • My account (logged in) :
  • Login :


Feedback and contact

If you are unable to access a content or service, you can contact the site manager to be directed to an accessible alternative or obtain the content in another form.

Send a message: [email protected]
Contact the La Roche-Posay Thermal Centre

Recourse to the courts

This procedure is to be used in the following case.
You have notified the website manager of a lack of accessibility that prevents you from accessing content or services on the portal and you have not received a satisfactory response.

Write a message to the Human Rights Defender.
Contact the delegate of the Human Rights Defender in your region.
Send a letter by post (free of charge, do not put a stamp):

  • Human Rights Defender
    Free reply 71120
    75342 Paris CEDEX 07on